Gelito is committed to ensuring customer satisfaction with a straightforward return and refund process:

Eligibility

• Products can be returned if they are unused, unopened, and in their original condition.
• Returns must be initiated within 30 days of purchase.

How to Initiate a Return

• Contact our customer support team via email or live chat with your order details.
• Follow the instructions provided for returning the item.

Refund Process

• Refunds are processed once the returned item is received and inspected.
• The refund will be credited to the original payment method within 5-7 business days.

Non-Refundable Items

• Opened or used products, perishable items, or customized orders are not eligible for returns or refunds.

Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us immediately for a replacement or full refund.

Gelito’s return and refund policy ensures a smooth resolution for any concerns, prioritizing customer satisfaction.